YURA operates a grievance handling channel to listen to and address all grievances related to YURA, with the aim of promoting mutually beneficial cooperation with internal and external stakeholders. All submitted information is handled confidentially, and you may submit a grievance either anonymously or under your own name. YURA is committed to ensuring that employees and stakeholders can work in a fair and transparent manner.

Process

• Submission Received
• Review and Registration
• Investigation Initiated
• Investigation Completed
• Closed
• Review Results

Your grievance will be handled confidentially within 14 business days. However, additional time may be required if the matter is broad in scope or involves special circumstances.

Reporter Protection and Non-Retaliation Policy

YURA is committed to protecting reporters through rigorous security and confidentiality measures. Without the reporter's consent, YURA will not disclose any information that reveals or implies the reporter's identity, and YURA will ensure that the reporter does not suffer any disadvantage. YURA will not restrict bidding opportunities, suspend transactions, or otherwise disadvantage business partners on the grounds that they engaged in conduct protected under the Non-Retaliation Policy.

Scope of Protection

The identity of the reporter

Evidence submitted by the reporter or information collected in connection with the report

Information that may suggest the identity of the person concerned

The outcome of the report and any subsequent follow-up measures

Protection Policy

The identity of the reporter and the contents of the report are treated as strictly confidential, and the reporting system is protected by robust security measures.

Reports are handled only by a limited number of authorized personnel who have pledged to maintain strict confidentiality.

YURA will ensure that no disadvantage, disciplinary action, or penalty is imposed on the reporter.

If you report misconduct or wrongdoing involving yourself, the matter will be handled with full consideration given to any mitigating circumstances.

Non-Retaliation Policy

Reporting YURA's violation of fair trade laws or regulations to the relevant authorities or institutions

Requesting consultation or mediation regarding a dispute arising from a business relationship with YURA

Raising concerns regarding the operation of YURA's reporting channel